AI Ticket Triage System
AI triage that cuts manual work and speeds routing.
Problem
Support teams spent too long manually reviewing and routing tickets.
Outcome
Reduced triage effort and improved routing consistency.
Senior data and AI professional with 15+ years of experience building systems across mining, energy, and government. Focused on turning complex data and machine learning into reliable, usable tools that deliver measurable outcomes.

Working style
I design systems that are structured, practical, and built for real operating environments.
Next step
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Featured work
AI triage that cuts manual work and speeds routing.
Problem
Support teams spent too long manually reviewing and routing tickets.
Outcome
Reduced triage effort and improved routing consistency.
A single view for reporting and decision-making.
Problem
Stakeholders had to compare multiple reports and spreadsheets to answer basic questions.
Outcome
Cut time to insight and improved decision confidence.
Monitoring that catches data issues early.
Problem
Incomplete or stale data was affecting reports and slowing issue detection.
Outcome
Improved confidence in data and sped up issue resolution.