Problem
Support teams spent too long manually reviewing and routing tickets.
AI / LLM Systems
AI Ticket Triage System
AI triage that cuts manual work and speeds routing.
Solution
Designed and structured an AI-assisted triage workflow that classifies tickets, extracts key information, and routes them to the appropriate queue with minimal manual intervention.
Key features
- Intent classification
- Priority scoring
- Human review checkpoint
- Audit-friendly logs
Outcome
Reduced triage effort and improved routing consistency.
Why it Matters
Shows how AI can be applied in a controlled, production-ready way to improve operational efficiency without introducing unnecessary risk or complexity.
Challenges and decisions
Balancing automation with review
Keeping prompts consistent
Designing for traceability